Privacy Policy

This privacy policy explains how we collect, use, store, and protect your personal information when you visit the Chicken Road Australia portal. We are committed to handling your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your privacy matters to us, and we take our obligations seriously.

Data Controller

The operator of this portal is responsible for the handling of your personal information. For any questions or concerns regarding your data, please visit our Contact page to get in touch directly.

Information We Collect

When you use this portal, the following categories of personal information may be collected:

1. Server log data: Your IP address, browser type and version, operating system, referring URL, pages visited, access timestamps, and other technical metadata transmitted automatically during your visit.
2. Contact information: Your name, email address, and message content if you voluntarily reach out to us through our contact channels.
3. Analytics data: Aggregated and anonymised usage information collected via analytics tools, only after you have provided your consent via the cookie notice.

Legal Basis — Australian Privacy Principles

We collect and process your personal information in accordance with the APPs set out in Schedule 1 of the Privacy Act 1988:

• APP 3 — Collection of solicited personal information: We only collect personal information that is reasonably necessary for the functions of this portal. Server log data is collected to maintain technical functionality and security.
• APP 5 — Notification of collection: This privacy policy serves as our notification to you about the personal information we collect, the purposes for which it is used, and how you can access or correct it.
• APP 6 — Use and disclosure: Personal information is used only for the purpose for which it was collected — responding to your enquiries, maintaining website security, and improving user experience through anonymised analytics.
• APP 11 — Security of personal information: We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.

Security Measures

We implement appropriate technical and organisational safeguards to protect your personal information, consistent with APP 11:

• All data transmitted between your browser and our servers is encrypted via HTTPS/TLS
• Data minimisation — we collect only what is necessary for the stated purposes
• Monitoring systems to detect and respond to potential security incidents
• Regular backups to ensure data resilience and recovery capability
• Access to personal information is restricted to authorised personnel on a need-to-know basis

Data Retention

Personal information is retained only for as long as it is needed to fulfil the relevant purpose:

• Server log data: Retained for no longer than 7 days under normal circumstances, unless a security incident requires extended retention.
• Contact information: Kept until your enquiry has been fully resolved. You may request deletion at any time.
• Analytics data: Stored in aggregated, anonymised form and may be retained for longer periods as it does not identify individuals.

Your Rights

Under the Privacy Act 1988, you have the following rights in relation to your personal information:

• Right of access (APP 12): You may request access to the personal information we hold about you.
• Right to correction (APP 13): You may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Right to withdraw consent: Where we rely on your consent to process data (e.g., analytics cookies), you may withdraw that consent at any time.
• Right to complain: If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint.

To exercise any of these rights, please contact us via the Contact page.

Complaints to the OAIC

If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at oaic.gov.au.

This privacy policy may be updated from time to time. The current version is always available on this page. Last updated: 28 March 2026.